We want to make your experience with our Company as simple and pleasurable as possible. Many of your questions may have already been answered in our Frequently Asked Questions (FAQ) web pages. If not, please contact us using the appropriate information below and we will be happy to answer your questions.

General & Product Questions:
Call, write or fax:   The J.M. Smucker Co. 1 Strawberry Lane Orrville, OH 44667-0280 1-800-JELLIES (535-5437) 9AM-7PM EST, Monday-Friday Fax: 1-330-684-6410		Contact us online:   Online contact form

IDEA SUBMISSION POLICY

The J. M. Smucker Company always welcomes consumer feedback and appreciates your interest in sharing your thoughts with us. However, it is our Company policy not to accept or consider unsolicited ideas from outside the Company, including ideas for new or improved products or packaging, technologies, product names, or promotion or marketing strategies. Our research and technical staff continuously work to improve our products and methods and develop new products. The development process for new items may continue for several years before being introduced to our customers.

Should you submit an idea to our Company, despite our policy, we will treat the information as non-confidential and non-proprietary and our Company will be free to use the information for any purpose and will not be obligated to return or acknowledge receipt of your submitted information.